exoticleather web store FAQ section

If you are not satisfied with your purchase you can exchange it within 15 days of order is received. Products are returnable at customer's expense. Customer is paying actual shipping cost for replacement items. All returns should be neatly boxed, in new condition and include a return memo indicating date or purchase, order number and reason for return. In case if damaged merchandise is received we will ship replacement item at our cost. Contact [email protected] and request a Return Authorization form via E-mail. Complete the form and return the form and the unique product item to the return address on the form. Return shipping is your responsibility. Exchanges, swaps, or returns for credit will not be handled unless we receive the request for a Return Authorization form within 15 days after you receive the merchandise.

We currently accept worldwide orders. Our preferred shipping method is registered Air mail and it works well - all our Customers are satisfied. Shipping cost vary depending on order volume. Average order shipping cost is US $8.00 - $16.00 Delivery time is 10 - 14 days worldwide. You may like to contact your nearest post office if you do not receive the mail after waiting for a reasonable length of time as it might have been held in the post office if unclaimed during the initial delivery.